Every plan starts with a 15-day free trial — you're never charged without agreeing to a paid plan first. Cancel anytime, in one click, from inside your account — no phone calls, no retention hoops. Duplicate or mistaken charges are refunded in full, no questions asked. Standard subscription fees are non-refundable for unused time once a billing period has started. Cancelling stops future billing — it does not retroactively refund the current period. Talk to us before filing a chargeback — we resolve almost every billing issue directly.
1. Free Trial
Every new Devlo account includes a 15-day free trial with full access to the platform. No payment method is required to start a trial, and you are never automatically charged when your trial ends — you choose a paid plan yourself, when you're ready.
2. Cancelling Your Subscription
You can cancel your subscription at any time from inside your account, under Billing & Subscriptions. There is no minimum commitment, no cancellation fee, and no need to contact support to cancel.
- Cancelling stops all future billing immediately.
- You keep full access to your plan until the end of the billing period you've already paid for.
- Your data is not deleted when you cancel — it remains available if you resubscribe later, subject to our standard data retention practices described in our Privacy Policy.
3. Refund Eligibility
As a software subscription, you get immediate and ongoing access to the Service the moment a billing period starts. Because of this:
- Subscription fees are non-refundable for unused time once a billing period has begun — for example, cancelling partway through a month does not entitle you to a partial refund for the remaining days.
- Downgrading to a lower-priced plan takes effect at your next billing date; we do not refund the difference for the current period.
Not sure if a paid plan is right for you? Use the 15-day free trial first — it exists specifically so you don't have to ask for a refund later.
4. Exceptions — When We Do Refund
We will issue a full refund in the following situations:
- Duplicate charges — if you were accidentally billed more than once for the same billing period.
- Billing errors — if you were charged the wrong amount due to an error on our end.
- Failure to deliver the Service — if a technical fault on our side prevented you from being able to use the Service for a significant portion of a paid period, and you reported it to us within a reasonable time.
- Legal requirement — where applicable consumer protection law in your jurisdiction entitles you to a refund.
5. How to Request a Refund
To request a refund under any of the exceptions above, contact us at [email protected] or through our Contact page, including your account email and the reason for the request. We aim to respond to all refund requests within 3 business days, and approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card provider.
6. Chargebacks
If you have a billing concern, please reach out to us directly first — we resolve the large majority of issues quickly and don't want you to lose access to your account unnecessarily.
Filing a chargeback with your bank or card provider without contacting us first may result in your account being suspended while the dispute is investigated. Wherever possible, please give us the chance to make it right directly.
7. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated by posting the updated policy on this page with a new "Last updated" date.
8. Contact
Questions about billing or refunds can be sent to [email protected].